Refund policy

At Satela, customer satisfaction is important to us.

1. Returns
You may request a return within 14 days after receiving your order.

To be eligible:
- Item must be unused
- Item must be in original packaging

2. Non-Returnable Items
We do not accept returns on:
- Sale items
- Gift cards
- Hygiene/personal use products

3. Refunds
Once your return is received and inspected, we will notify you. If approved, your refund will be processed to your original payment method.

4. Late or Missing Refunds
If you have not received your refund:
- Check your bank account
- Contact your payment provider
- Then contact us at satela.support@gmail.com

5. Return Shipping
Customer have free return shipping cost.

6. Damaged Items
If you receive a damaged or wrong item, contact us immediately at satela.support@gmail.com.