Shipping policy

1. Processing Time
Orders are processed within 1–5 business days.

2. Shipping Time
Depending on your location and supplier, delivery usually takes 7–20 business days.

3. Tracking
Tracking numbers are provided once your order is shipped.

4. Delays
Delays may occur due to customs, carriers, or external factors beyond our control.

5. Incorrect Address
Satela is not responsible for orders shipped to incorrect addresses provided by the customer.

6. Lost Packages
We are not responsible for packages marked as delivered by the carrier.